Patient Care Concierge — Eye Institute (Seattle)

University of Washington Medical Center; Seattle (WA); Sur place; USD 30 000 - 41 000; Plein temps

Résumé du poste

Harborview Eye Institute in Seattle is seeking a Patient Services Specialist 2 to support front-desk operations, coordinate patient flow, and ensure efficient communications between staff, providers, and patients.

This is a full-time, on-site role with a Monday–Friday day shift. You will schedule appointments, collect patient information, and contribute to high-quality, patient-centered service in a fast-paced ophthalmology setting.

Qualifications

• One year of healthcare, administrative, or customer service experience.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced healthcare environment.

Responsabilités

• Providing staff, providers, and patients with an efficient system of internal and external communications, including phone answering and call triaging.
• Scheduling provider and ancillary service appointments.
• Obtaining patient demographic, financial, and clinical information.
• Partnering with all members of the clinic team to prioritize patient satisfaction and exceptional care delivery.
• Other duties as requested.

Connaissances

Customer service

Phone triage

Formation

High school graduation or equivalent

Description du poste

Harborview Eye Institute in Seattle is seeking a Patient Services Specialist 2 to support front-desk operations, coordinate patient flow, and ensure efficient communications between staff, providers, and patients.

This is a full-time, on-site role with a Monday–Friday day shift. You will schedule appointments, collect patient information, and contribute to high-quality, patient-centered service in a fast-paced ophthalmology setting.