Patient Services Specialist - Harborview Eye Institute

University of Washington Medical Center; Seattle (WA); On-site; USD 30,000 - 41,000; Full time

Job summary

Harborview Eye Institute in Seattle is seeking a Patient Services Specialist 2 to support front-desk operations, coordinate patient flow, and ensure efficient communications between staff, providers, and patients.

This is a full-time, on-site role with a Monday–Friday day shift. You will schedule appointments, collect patient information, and contribute to high-quality, patient-centered service in a fast-paced ophthalmology setting.

Qualifications

• One year of healthcare, administrative, or customer service experience.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced healthcare environment.

Responsibilities

• Providing staff, providers, and patients with an efficient system of internal and external communications, including phone answering and call triaging.
• Scheduling provider and ancillary service appointments.
• Obtaining patient demographic, financial, and clinical information.
• Partnering with all members of the clinic team to prioritize patient satisfaction and exceptional care delivery.
• Other duties as requested.

Skills

Customer service

Phone triage

Education

High school graduation or equivalent

Job description

Job Description

Harborview - Eye Institute has an outstanding opportunity for a Patient Services Specialist 2.

WORK SCHEDULE

• Full-time, 100% FTE (40 hours per week)
• Day Shift/Mondays-Fridays
• No Telework/On-site

DEPARTMENT DESCRIPTION

Located two blocks from the main medical center in Harborview’s Ninth & Jefferson Building on First Hill in Seattle, the UW Medicine Eye Institute offers cutting-edge medical and surgical eye care for common to complex conditions and disorders.

Our staff provides comprehensive treatment for people with glaucoma, cataracts, diseases of the retina, cornea, orbit and nerves and age-related eye diseases. We also perform refractive procedures such as LASIK and oculofacial plastic surgery procedures.

Eyes on James is our full-service optical shop in the Ninth & Jefferson building and offers eye exams, specialty glasses and contact lenses.

POSITION HIGHLIGHTS

• Conveniently located near public transportation
• Make a difference for the patients and employees we serve
• Opportunity to provide career growth

PRIMARY JOB RESPONSIBILITIES

• Providing staff, providers, and patients with an efficient system of internal and external communications, including phone answering and call triaging
• Scheduling provider and ancillary service appointments
• Obtaining patient demographic, financial, and clinical information
• Partnering with all members of the clinic team to prioritize patient satisfaction and exceptional care delivery
• Other duties as requested

REQUIREMENTS

• High school graduation or equivalent
• One year of healthcare, administrative, or customer service experience OR
• An equivalent combination of education/experience
• Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

ABOUT HARBORVIEW MEDICAL CENTER

As the region’s only Level I Trauma and verified burn center, Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is dedicated to providing specialized care for a broad spectrum of patients from throughout the Pacific Northwest, including the most vulnerable residents of King County. It provides exemplary patient care in leading-edge centers of emphasis, including emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health and substance abuse care.

Harborview employees are committed to the vital role the institution plays in the immediate community, as well as the entire Northwest region.

Compensation, Benefits and Position Details

Pay Range Minimum:

$21.82 hourly

Pay Range Maximum:

$29.41 hourly

Other Compensation:

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

WFSE HMC

ABOUT UW MEDICINE – WHERE YOUR IMPACT GOES FURTHER

UW Medicine is Washington’s only health system that includes a top-rated medical school and an internationally recognized research center. UW Medicine’s mission is to improve the health of the publicby advancing medical knowledge, providing outstanding primary and specialty care to the people of the region, and preparing tomorrow’s physicians,scientistsand other health professionals.

All acrossUW Medicine, our employees collaborate to perform the highest quality work with integrity and compassion and to create a respectful, welcoming environment where every patient, family,studentand colleague is valued and honored.Nearly 29,000healthcare professionals, researchers, and educators work in the UW Medicine family of organizations that includes: Harborview Medical Center, UW Medical Center - Montlake, UW Medical Center - Northwest, UW Medicine Primary Care, UW Physicians, UW School of Medicine, and Airlift Northwest.

Our Commitment

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [e-mail].

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.