Patient Care Concierge

Spear Physical Therapy; New York (NY); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

One Medical paid membership

Mental Health benefits including PTO &

Medical, Dental, Vision Benefits

401(K) Safe Harbor Match

Generous PTO & holidays

Job summary

Spear Physical and Occupational Therapy in Williamsburg is seeking a qualified Care Coordinator to ensure patients feel welcomed and valued while smoothly guiding appointment flow. You will respond to calls and emails within 2 hours, and within 24 hours, maintaining a high standard of service.

The role emphasizes greeting patients, guiding through the out-of-network experience, and delivering 5-star customer care in a collaborative team environment.

Qualifications

• Previous customer service experience.
• Hospitable, welcoming, and team oriented.
• Strong communication skills and ability to multi-task.
• Attention to detail and willingness to grow.
• BA/BS degree preferred, not required.

Responsibilities

• Welcome and assist patients to create a positive first impression.
• Respond to phone calls and emails within 2 hours and within 24 hours.
• Guide patients through the out-of-network experience and ensure smooth flow of appointments.

Skills

Customer service

Hospitable & team oriented

Strong communication

Multi-tasking

Detail-oriented

Education

BA/BS degree preferred

Job description

Spear Physical and Occupational Therapy in Williamsburg is seeking a qualified Care Coordinator to ensure patients feel welcomed and valued while smoothly guiding appointment flow. You will respond to calls and emails within 2 hours, and within 24 hours, maintaining a high standard of service.

The role emphasizes greeting patients, guiding through the out-of-network experience, and delivering 5-star customer care in a collaborative team environment.