Patient Care Concierge — Dental Front Desk & Guidance

Smile Brands Inc.; Pekin (IL); On-site; USD 23,000 - 26,000; Full time

Job summary

Smile Brands Inc. is seeking a Patient Care Coordinator to warmly greet patients and guide them through their dental journey. You will manage check-in/check-out, scheduling, and insurance verification while explaining treatment options and payment plans.

Your role centers on building trust and making patients feel valued, comfortable, and informed throughout their visit. You will collaborate with the dental team to ensure smooth scheduling, clear communication, and a positive patient experience,

Qualifications

• 1+ year of experience in a dental, healthcare, medical, hospitality or customer-service environment preferred.
• Knowledge of dental terminology preferred.
• Strong communication and interpersonal skills.
• A genuine passion for helping people.
• Ability to build rapport and create positive relationships with patients.
• Strong organization and attention to detail.
• Comfortable working in a fast-paced, team-oriented environment.
• A positive, professional and patient-first approach.

Responsibilities

• Greeting: Create a warm, welcoming environment and make every patient feel valued from the moment they arrive.
• Guiding: Support patients throughout their visit, including check-in/check-out, appointment scheduling, insurance verification and answering questions about their care.
• Treatment Support: Help patients understand treatment recommendations, payment options and available financial arrangements.
• Patient Experience: Build trusting relationships with patients and help make their dental experience comfortable and stress-free.
• Communication: Answer phones, respond to patient questions and communicate clearly with patients, doctors and the dental team.
• Scheduling: Maintain an efficient schedule and help maximize opportunities for patients to receive the care they need.
• Gratitude: Show genuine appreciation for every patient and create an experience that makes them feel cared for and confident in choosing us.

Skills

Strong communication

Interpersonal skills

Customer service

Rapport building

Attention to detail

Team-oriented

Job description

Smile Brands Inc. is seeking a Patient Care Coordinator to warmly greet patients and guide them through their dental journey. You will manage check-in/check-out, scheduling, and insurance verification while explaining treatment options and payment plans.

Your role centers on building trust and making patients feel valued, comfortable, and informed throughout their visit. You will collaborate with the dental team to ensure smooth scheduling, clear communication, and a positive patient experience,