Dental Patient Experience Concierge

Smile Brands Inc.; Menomonie (WI); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

PTO

Health insurance

Dental insurance

Vision insurance

HSA

Telemedicine

FSA

Life insurance

Disability insurance

Employee discounts

401k plan

Job summary

Smile Brands Inc. in Wisconsin is seeking a Patient Care Coordinator to welcome and support patients from scheduling through treatment and payment options, ensuring a personal, positive and easy dental journey.

You will work with a friendly dental team in a fast-paced environment, handling check-in/out, insurance verification and patient questions while building rapport and delivering a warm, stress-free experience.

Qualifications

• 1+ year of experience in a dental, healthcare, medical, hospitality or customer-service environment preferred.
• Knowledge of dental terminology preferred.
• Strong communication and interpersonal skills.
• A genuine passion for helping people.
• Ability to build rapport and create positive relationships with patients.
• Strong organization and attention to detail.
• Comfortable working in a fast‑paced, team‑oriented environment.
• A positive, professional and patient‑first approach.

Responsibilities

• Greeting: Create a warm, welcoming environment and make every patient feel valued from the moment they arrive.
• Guiding: Support patients throughout their visit, including check-in/check-out, appointment scheduling, insurance verification and answering questions about their care.
• Treatment Support: Help patients understand treatment recommendations, payment options and available financial arrangements.
• Patient Experience: Build trusting relationships with patients and help make their dental experience comfortable and stress‑free.
• Communication: Answer phones, respond to patient questions and communicate clearly with patients, doctors and the dental team.
• Scheduling: Maintain an efficient schedule and help maximize opportunities for patients to receive the care they need.
• Gratitude: Show genuine appreciation for every patient and create an experience that makes them feel cared for and confident in choosing us.

Skills

Customer service

Communication skills

Interpersonal skills

Dental terminology

Job description

Smile Brands Inc. in Wisconsin is seeking a Patient Care Coordinator to welcome and support patients from scheduling through treatment and payment options, ensuring a personal, positive and easy dental journey.

You will work with a friendly dental team in a fast-paced environment, handling check-in/out, insurance verification and patient questions while building rapport and delivering a warm, stress-free experience.