Dental Experience Concierge

Smile Brands Inc.; Minneapolis (MN); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

PTO

Health insurance

Dental insurance

Vision insurance

Health savings account

Telemedicine

Flexible spending accounts

Life insurance

Disability insurance

Employee discounts

Pet insurance

401k plan

Job summary

Smile Brands Inc. is seeking a Patient Care Coordinator to be the first face patients meet and to guide them from scheduling through understanding treatment and payment options.

You will help create a welcoming, informed, and supported experience, guiding patients through check-in/check-out, insurance verification, and questions about care in a fast-paced, team-oriented environment. This role offers $20-$24 per hour, M-Th shifts, and benefits including PTO and health options.

Qualifications

• Strong communication and interpersonal skills.
• A genuine passion for helping people.
• Ability to build rapport and create positive relationships with patients.
• Strong organization and attention to detail.
• Comfortable working in a fast-paced, team-oriented environment.
• A positive, professional and patient-first approach.

Responsibilities

• Greeting: Create a warm, welcoming environment and make every patient feel valued from the moment they arrive.
• Guiding: Support patients throughout their visit, including check-in/check-out, insurance verification and answering questions about their care.
• Treatment Support: Help patients understand treatment recommendations, payment options and available financial arrangements.
• Patient Experience: Build trusting relationships with patients and help make their dental experience comfortable and stress-free.
• Communication: Answer phones, respond to patient questions and communicate clearly with patients, doctors and the dental team.
• Scheduling: Maintain an efficient schedule and help maximize opportunities for patients to receive the care they need.
• Gratitude: Show genuine appreciation for every patient and create an experience that makes them feel cared for and confident in choosing us.

Skills

Communication

Interpersonal skills

Rapport building

Organizational skills

Attention to detail

Team-oriented

Patient-first

Job description

Smile Brands Inc. is seeking a Patient Care Coordinator to be the first face patients meet and to guide them from scheduling through understanding treatment and payment options.

You will help create a welcoming, informed, and supported experience, guiding patients through check-in/check-out, insurance verification, and questions about care in a fast-paced, team-oriented environment. This role offers $20-$24 per hour, M-Th shifts, and benefits including PTO and health options.