Dental Patient Care Coordinator - Welcoming Patients

Smile Brands Inc.; Madison (WI); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

PTO

Health insurance

Dental insurance

Vision insurance

401k

Employee discount programs

Job summary

Smile Brands Inc. is seeking a Patient Care Coordinator to be a welcoming first contact for patients, guiding them through scheduling, treatment understanding and payment options. You will support patients' comfort and confidence, coordinating with the dental team to ensure a smooth visit.

You will build rapport, manage insurance verification and inquiries, and help patients navigate care options with a friendly, patient-first approach in a fast-paced, team-driven dental practice.

Qualifications

• 1+ year of experience in a dental, healthcare, medical, hospitality or customer-service environment preferred.
• Knowledge of dental terminology preferred.
• Strong communication and interpersonal skills.
• A genuine passion for helping people.
• Ability to build rapport and create positive relationships with patients.
• Strong organization and attention to detail.
• Comfortable working in a fast-paced, team-oriented environment.
• A positive, professional and patient-first approach.

Responsibilities

• Greeting: Create a warm, welcoming environment and make every patient feel valued from the moment they arrive.
• Guiding: Support patients throughout their visit, including check-in/check-out, insurance verification and answering questions about their care.
• Treatment Support: Help patients understand treatment recommendations, payment options and available financial arrangements.
• Patient Experience: Build trusting relationships with patients and help make their dental experience comfortable and stress-free.
• Communication: Answer phones, respond to patient questions and communicate clearly with patients, doctors and the dental team.
• Scheduling: Maintain an efficient schedule and help maximize opportunities for patients to receive the care they need.
• Gratitude: Show genuine appreciation for every patient and create an experience that makes them feel cared for and confident in choosing us.

Skills

Strong communication

Interpersonal skills

Customer-service mindset

Attention to detail

Team-oriented

Positive attitude

Education

1+ year experience in dental/healthcare/ hospitality or customer-service

Knowledge of dental terminology

Job description

Smile Brands Inc. is seeking a Patient Care Coordinator to be a welcoming first contact for patients, guiding them through scheduling, treatment understanding and payment options. You will support patients' comfort and confidence, coordinating with the dental team to ensure a smooth visit.

You will build rapport, manage insurance verification and inquiries, and help patients navigate care options with a friendly, patient-first approach in a fast-paced, team-driven dental practice.