Patient Experience Coordinator - Welcoming Dental Care

Smile Brands Inc.; Danville (IL); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

PTO

Health benefits

Dental insurance

Vision insurance

401k plan

Job summary

Smile Brands Inc. is seeking a Patient Care Coordinator to welcome patients, guide them through appointments, explain treatment and payment options, and support a positive dental experience.

You’ll work with a compassionate team to ensure smooth check-in/check-out, insurance verification, and clear communication. The role emphasizes building rapport, organizing schedules, and maintaining a patient-first approach in a fast-paced environment.

Qualifications

• 1+ year of experience in a dental, healthcare, medical, hospitality or customer-service environment preferred.
• Knowledge of dental terminology preferred.
• Strong communication and interpersonal skills.
• A genuine passion for helping people.
• Ability to build rapport and create positive relationships with patients.
• Strong organization and attention to detail.
• Comfortable working in a fast-paced, team-oriented environment.
• A positive, professional and patient-first approach.

Responsibilities

• Greeting: Create a warm, welcoming environment and make every patient feel valued from the moment they arrive.
• Guiding: Support patients throughout their visit, including check-in/check-out, appointment scheduling, insurance verification and answering questions about their care.
• Treatment Support: Help patients understand treatment recommendations, payment options and available financial arrangements.
• Patient Experience: Build trusting relationships with patients and help make their dental experience comfortable and stress-free.
• Communication: Answer phones, respond to patient questions and communicate clearly with patients, doctors and the dental team.
• Scheduling: Maintain an efficient schedule and help maximize opportunities for patients to receive the care they need.
• Gratitude: Show genuine appreciation for every patient and create an experience that makes them feel cared for and confident in choosing us.

Skills

Strong communication

Interpersonal skills

Customer service

Dental terminology knowledge

Rapport building

Attention to detail

Team collaboration

Patient-first approach

Job description

Smile Brands Inc. is seeking a Patient Care Coordinator to welcome patients, guide them through appointments, explain treatment and payment options, and support a positive dental experience.

You’ll work with a compassionate team to ensure smooth check-in/check-out, insurance verification, and clear communication. The role emphasizes building rapport, organizing schedules, and maintaining a patient-first approach in a fast-paced environment.