Radiology Patient Services Coordinator

Duke PA; Durham, Northern (NC, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Duke Regional Hospital in Durham, NC is seeking a Patient Service Associate in the Radiology Department. You will coordinate clinic prep, patient check-in/out, appointment scheduling, and billing support.

Hours: Mon–Fri, 8am–12pm. The ideal candidate has at least one year of patient service experience, strong communication skills, and familiarity with EPIC. Duke Health is an equal opportunity employer.

This role involves direct patient contact and collaboration with radiology staff.

Qualifications

• Strong communication skills and professional phone etiquette.
• Ability to organize and prioritize tasks in a clinic setting.
• Familiarity with Epic or similar EHR systems.
• Experience in patient check-in/out and billing processes.

Responsibilities

• Coordinate daily clinic prep and patient check-in/out.
• Review patient information in EPIC and schedule examinations.
• Post charges and collect co-payments from patients.
• Answer calls and relay messages to providers and staff.
• Maintain patient charts and ensure accurate demographics.

Skills

Verbal and written communication

Customer service

Data entry

Medical terminology

Education

High school diploma or equivalent

Job description

Duke Regional Hospital in Durham, NC is seeking a Patient Service Associate in the Radiology Department. You will coordinate clinic prep, patient check-in/out, appointment scheduling, and billing support.

Hours: Mon–Fri, 8am–12pm. The ideal candidate has at least one year of patient service experience, strong communication skills, and familiarity with EPIC. Duke Health is an equal opportunity employer.

This role involves direct patient contact and collaboration with radiology staff.