Patient Access & Scheduling Coordinator

Duke Clinical Research Institute; Durham (NC); On-site; USD 34,000 - 42,000; Full time

Job summary

Duke Health is seeking a dedicated team member for the Patient Revenue Management Organization to support daily clinic operations, patient check-in/out, charge posting, and scheduling. This on-site role requires strong communication, accuracy in financial transactions, and the ability to handle patient records securely within Maestro Care.

Qualifications include high school education, basic data entry skills, knowledge of medical terminology, and a demonstrated ability to organize and prioritize

Qualifications

• Strong communication skills and ability to document accurately.
• Proficient in basic data entry and clerical tasks.
• Knowledge of medical terminology and telephone etiquette.
• Ability to organize tasks, prioritize work and follow procedures.

Responsibilities

• Coordinate daily clinic preparation, patient check-in/out and scheduling.
• Explain billing to patients according to policies and determine copay amounts.
• Enter orders, prepare charts and retrieve records as needed.
• Post charges and manage accounts, including cash handling.
• Verify patient information and maintain accurate charts in Maestro Care.
• Handle patient communications and relay messages to staff.

Skills

Verbal & written comm

Data entry

Medical terminology

Organize & prioritize

Policy adherence

Education

High school education

Tools

Maestro Care

Job description

Duke Health is seeking a dedicated team member for the Patient Revenue Management Organization to support daily clinic operations, patient check-in/out, charge posting, and scheduling. This on-site role requires strong communication, accuracy in financial transactions, and the ability to handle patient records securely within Maestro Care.

Qualifications include high school education, basic data entry skills, knowledge of medical terminology, and a demonstrated ability to organize and prioritize