Patient Services & Scheduling Specialist

Duke Clinical Research Institute; Durham (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Duke Health in Durham, NC is seeking a Patient Service Associate to support daily clinic preparation, patient check-in/out, charge posting, and scheduling. You will coordinate referrals and assist with billing communications to ensure accurate accounts.

The role requires strong communication, basic IT skills, and the ability to handle multiple tasks in a fast-paced healthcare setting. Previous healthcare experience is preferred and training will be provided to align with policies.

Qualifications

• Minimum one year of work experience in directly communicating and activities with patients or the public; healthcare setting preferred.
• Basic PC and data entry skills required.
• Knowledge of medical terminology and telephone etiquette.
• Ability to organize, prioritize work and interact tactfully with customers.

Responsibilities

• Prepare for clinic visits and review next-day patients.
• Enter pre-visit orders and prepare new patient charts; handle charts and records.
• Check-in/out patients and collect copayments; explain billing policies.
• Schedule tests, procedures, and referrals; coordinate labs and ancillary services.
• Explain billing to patients according to PRMO policies and collect payments.
• Maintain patient records and distribute insurance cards and encounter documents.

Skills

Strong verbal communication

Strong written communication

Data entry skills

Medical terminology

Customer service

Organizational skills

Education

High school diploma

Job description

Duke Health in Durham, NC is seeking a Patient Service Associate to support daily clinic preparation, patient check-in/out, charge posting, and scheduling. You will coordinate referrals and assist with billing communications to ensure accurate accounts.

The role requires strong communication, basic IT skills, and the ability to handle multiple tasks in a fast-paced healthcare setting. Previous healthcare experience is preferred and training will be provided to align with policies.