Patient Care Concierge & Scheduling Specialist

CarolinaEast Health System; North Carolina; On-site; USD 21,000 - 26,000; Full time

Job summary

CarolinaEast Health System in North Carolina is seeking a friendly Patient Service Representative to greet and direct visitors, answer phones, and schedule appointments. This role acts as the first point of contact for patients and coordinates with medical staff to ensure smooth check-ins.

You will deliver outstanding customer service, handle multiple tasks with accuracy, and maintain patient information with confidentiality in a fast-paced clinic environment.

Qualifications

• High school diploma or GED. Word Processing and computer experience.
• Previous experience in a healthcare medical clinic setting or customer service.
• Knowledge of medical terminology is preferred.
• Deliver outstanding customer service that upholds CarolinaEast's Standards of Excellence.

Responsibilities

• Greet, instruct, direct, answer phones, and schedule patients.
• Serve as liaison between patient and medical support staff.

Skills

Customer service

Healthcare knowledge

Phone etiquette

Education

High school diploma or GED

Job description

CarolinaEast Health System in North Carolina is seeking a friendly Patient Service Representative to greet and direct visitors, answer phones, and schedule appointments. This role acts as the first point of contact for patients and coordinates with medical staff to ensure smooth check-ins.

You will deliver outstanding customer service, handle multiple tasks with accuracy, and maintain patient information with confidentiality in a fast-paced clinic environment.