Patient Care Concierge & Clinic Liaison

US Physical Therapy; Knoxville (TN); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Flexible Spending

Health Savings Accounts

Paid Time Off

401(k) Matching

Disability Insurance

Employee Assistance

Job summary

STAR Physical Therapy in Knoxville is seeking a Patient Care Coordinator to be the voice and face of the clinic, delivering outstanding customer service and coordinating front-desk operations with efficiency.

You will support patients, verify insurance, assist with scheduling, and maintain orderly reception and treatment areas. Prior reception experience and familiarity with EMR systems are preferred to keep daily workflows smooth.

Qualifications

• Education — High School Diploma or equivalent.
• 1+ years medical office receptionist experience.
• Proficient with Microsoft Office and a general familiarity with Electronic Medical Record software, Raintree knowledge a plus.
• Understanding of Medical Insurance Verification & Authorization

Responsibilities

• The Patient Care Coordinator facilitates the delivery of health care through customer service, administrative tasks, and assisting with patient care.
• Serve as the voice and face of STAR for patients and customers; maintain pleasant, efficient clinic flow.
• Maintain effective communication with fellow employees, physician offices, patients, and insurance companies.
• Maintain an orderly condition of treatment, reception, and storage areas.

Skills

Customer service

Communication

MS Office

EMR software

Raintree

Education

High School Diploma

Tools

Raintree

Scheduling Software

Job description

STAR Physical Therapy in Knoxville is seeking a Patient Care Coordinator to be the voice and face of the clinic, delivering outstanding customer service and coordinating front-desk operations with efficiency.

You will support patients, verify insurance, assist with scheduling, and maintain orderly reception and treatment areas. Prior reception experience and familiarity with EMR systems are preferred to keep daily workflows smooth.