Patient Care Coordinator - Front Desk & Patient Experience

STAR Physical Therapy; Mount Juliet (TN); On-site; USD 21,000 - 30,000; Full time

Job summary

STAR Physical Therapy in Mount Juliet, TN is seeking a Patient Care Coordinator to be the voice and face of the clinic, delivering exceptional customer service, handling administrative tasks, and assisting with patient care.

The role requires 1+ years in a medical office receptionist position, proficiency with Microsoft Office, familiarity with EMR software (Raintree a plus), and understanding of insurance verification and authorization.

Qualifications

• Education -- High School Diploma or equivalent.
• Experience -- 1+ years medical office receptionist experience required.
• Proficient with Microsoft Office and a general familiarity with Electronic Medical Record software, Raintree knowledge a plus.
• Understanding of Medical Insurance Verification & Authorization
• Excellent Communication skills both verbal & written.

Responsibilities

• Facilitates the delivery of health care through customer service, administrative tasks, and assisting with patient care.
• Serves as the first point of contact for patients and customers, the voice and face of STAR.
• Maintains a pleasant and efficient daily clinic flow through effective communication with staff, physicians, patients, and insurance companies.
• Maintains an orderly condition of treatment, reception, and storage areas.

Tools

EMR software

Raintree knowledge

Job description

STAR Physical Therapy in Mount Juliet, TN is seeking a Patient Care Coordinator to be the voice and face of the clinic, delivering exceptional customer service, handling administrative tasks, and assisting with patient care.

The role requires 1+ years in a medical office receptionist position, proficiency with Microsoft Office, familiarity with EMR software (Raintree a plus), and understanding of insurance verification and authorization.