Patient Care Coordinator — Elevate Patient Experience

US Physical Therapy; Cookeville (TN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Flexible Spending Accounts

Health Savings Accounts

Paid Time Off

401(k) matching

Disability Insurance

Wellness Program

Employee Assistance Program

Voluntary Benefits

Job summary

STAR Physical Therapy is seeking a Patient Care Coordinator in Cookeville, TN to be the voice and face of the clinic. You will handle patient check-ins, scheduling, and coordinate with physicians and insurers to ensure seamless care.

Ideal candidates have 1+ year medical office receptionist experience, proficiency in Microsoft Office, and familiarity with EMR systems like Raintree; insurance verification knowledge is a plus. This on-site role supports a patient-centered team environment.

Qualifications

• Education -- High School Diploma or equivalent.
• Experience -- 1+ years medical office receptionist experience required.
• Proficient with Microsoft Office and a general familiarity with Electronic Medical Record software, Raintree knowledge a plus.
• Understanding of Medical Insurance Verification & Authorization

Responsibilities

• Serve as the first point of contact for patients and customers, delivering excellent service.
• Maintain smooth daily clinic operations and effective communication with staff, physicians, patients and insurers.
• Ensure orderly condition of treatment, reception, and storage areas.

Skills

Customer service

Effective communication

Microsoft Office

EMR software familiarity

Raintree knowledge

Education

High School Diploma or equivalent

Tools

Raintree EMR

Medical Insurance Verification Tools

Job description

STAR Physical Therapy is seeking a Patient Care Coordinator in Cookeville, TN to be the voice and face of the clinic. You will handle patient check-ins, scheduling, and coordinate with physicians and insurers to ensure seamless care.

Ideal candidates have 1+ year medical office receptionist experience, proficiency in Microsoft Office, and familiarity with EMR systems like Raintree; insurance verification knowledge is a plus. This on-site role supports a patient-centered team environment.