Patient Concierge & Front Desk Coordinator

US Oncology Network-wide Career Opportunities; Knoxville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

Tennessee Cancer Specialists is seeking a Patient Services Coordinator in Knoxville, TN. This role involves assisting patients with the check-in/check-out processes to ensure a positive experience.

The ideal candidate will have strong organizational skills, excellent customer service, and proficiency in Microsoft Office. An associate's degree or prior experience in a medical clinic is preferred. It's a great opportunity to be part of a compassionate team committed to patient care.

Qualifications

• Sitting for long periods and occasional bending or stretching required.
• Manual dexterity for operating office equipment is necessary.
• At least one year of prior experience in a similar medical clinic position.

Responsibilities

• Assist patients through check-in and check-out process.
• Provide exceptional customer service for a positive experience.
• Collect copays and patient balances effectively.
• Coordinate appointment scheduling with patients and staff.
• Maintain lobby and desk area tidiness.

Skills

Customer service

Organization skills

Communication

Proficiency in Microsoft Office

Education

High school diploma or equivalent

Associate's degree in a business-related field

Tools

Electronic Medical Record (EMR) systems

Office equipment (keyboard, telephone, copier)

Job description

Tennessee Cancer Specialists is seeking a Patient Services Coordinator in Knoxville, TN. This role involves assisting patients with the check-in/check-out processes to ensure a positive experience.

The ideal candidate will have strong organizational skills, excellent customer service, and proficiency in Microsoft Office. An associate's degree or prior experience in a medical clinic is preferred. It's a great opportunity to be part of a compassionate team committed to patient care.