Patient Care Concierge & Clinic Experience Liaison

Spear; New York (NY); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

One Medical paid membership

Mental Health benefits

Medical, Dental, Vision Benefits

401(K) Safe Harbor Match

Generous paid time off

Job summary

Spear Physical and Occupational Therapy in New York's Columbus Circle clinic is seeking a qualified Care Coordinator to support patient care and welcome patients with warmth and professionalism.

You will respond to calls and emails within 2 hours and guide patients through the out-of-network experience, delivering 5-star service in a collaborative clinic culture that values empathy and teamwork.

Qualifications

• Previous customer service experience.
• Strong communication skills and ability to multi-task.
• Attention to detail with willingness to grow.

Responsibilities

• Support patient care by making patients feel welcomed and valued.
• Respond to all phone calls and emails within 2 hours and within 24 hours.
• Guide patients through the out-of-network experience with 5-star customer service.

Skills

Customer service experience

Hospitable and team-oriented

Strong communication skills

Multi-tasking

Attention to detail

Education

BA/BS degree preferred

Job description

Spear Physical and Occupational Therapy in New York's Columbus Circle clinic is seeking a qualified Care Coordinator to support patient care and welcome patients with warmth and professionalism.

You will respond to calls and emails within 2 hours and guide patients through the out-of-network experience, delivering 5-star service in a collaborative clinic culture that values empathy and teamwork.