Patient Care Concierge

Beth Israel Lahey Health; United States; On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health seeks a patient-focused Front Desk/Administrative Assistant to support busy ambulatory practices. You will greet patients, verify demographics, schedule appointments and handle referrals with accuracy and courtesy.

The role emphasizes strong customer service, clear communication, and efficient operation within a healthcare setting. Some billing tasks and team collaboration are expected.

Qualifications

• High School diploma or GED required.
• Certificate 1 Medical Admin Assistant Certificate preferred.
• 1–3 years related work experience required.
• Experience with computer systems including web-based apps and MS Office.

Responsibilities

• Greets patients and visitors with courtesy, service, respect and privacy.
• Acts as central communication source in patient care by being accessible and visible.
• Performs check-in, registration, scheduling, demographic and fiscal data entry.
• Collects co-payments per standards.
• Schedules, reschedules and cancels appointments to accommodate patient and provider needs.
• Obtains and enters referrals.
• Facilitates flow and solves flow issues; liaises between patients and staff.
• May assist with billing functions and other duties as assigned.

Skills

Written English

Oral English

Customer service

Teamwork

Problem solving

Education

High School diploma or GED

Medical Admin Cert (preferred)

Tools

Microsoft Office

Outlook

Word

Excel

PowerPoint

Access

Job description

Beth Israel Lahey Health seeks a patient-focused Front Desk/Administrative Assistant to support busy ambulatory practices. You will greet patients, verify demographics, schedule appointments and handle referrals with accuracy and courtesy.

The role emphasizes strong customer service, clear communication, and efficient operation within a healthcare setting. Some billing tasks and team collaboration are expected.