Patient Care Concierge — Medical Front Desk

Beth Israel Lahey Health; Chelsea (MA); On-site; USD 28,000 - 37,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Practice Assistant at the Chelsea Adult Medicine location to support front desk operations, patient check-in, scheduling, and coordination with clinical staff.

Responsibilities include greeting patients, verifying information, collecting copayments, processing referrals, and maintaining a welcoming reception area. Prior experience in healthcare or service environments is preferred, with attention to patient privacy and excellent communication.

Qualifications

• High School diploma or GED required.
• Certificate in Medical Admin Assistant preferred.
• 0–1 years related experience required.

Responsibilities

• Greets patients and visitors with courtesy and privacy.
• Performs check in, registration, scheduling, and demographic verification.
• Collects co-payments and processes copayments.
• Schedules, reschedules and cancels appointments to accommodate needs.
• Obtains and enters referrals and visit ticket entries.
• Prepares medical records and maintains reception area.
• Maintains clear signage and calm environment in reception area.
• Acts as liaison between patient and staff to ensure smooth flow.

Skills

Written communication

Oral communication

Customer service

Teamwork

Microsoft Office

Education

High School Diploma or GED

Medical Admin Assistant Cert

Tools

Microsoft Office

Job description

Beth Israel Lahey Health is seeking a Practice Assistant at the Chelsea Adult Medicine location to support front desk operations, patient check-in, scheduling, and coordination with clinical staff.

Responsibilities include greeting patients, verifying information, collecting copayments, processing referrals, and maintaining a welcoming reception area. Prior experience in healthcare or service environments is preferred, with attention to patient privacy and excellent communication.