Patient Experience Coordinator - Front Desk (Healthcare)

Wellesley Family Care Associates PC; Needham Heights (MA); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Job summary

Wellesley Family Care Associates PC in Needham Heights, MA is seeking a Front Desk Administrator Team Member to deliver exceptional patient experiences at the point of contact. You will manage check-in/out, coordinate appointments, referrals and refills, and support the clinical team using Epic EMR.

The role requires collaboration with physicians, nurses and office staff and offers full-time hours. Ideal candidates bring strong customer service, organizational skills, and proficiency with

Qualifications

• Experience in healthcare administration or front desk roles preferred.
• Strong customer service and multitasking abilities.
• Proficiency with scheduling and patient communications.
• Familiarity with electronic medical records is a plus.

Responsibilities

• Handle patient check-in and check-out with courteous, efficient service.
• Respond to appointment, referral, and refills requests via phone, portal, and staff.
• Collaborate with clinical and administrative teams to support patient flow.
• Maintain accurate patient information and use Epic EMR effectively.

Skills

Customer service

Office management

Administrative support

Data entry

Phone etiquette

Organization

Team collaboration

Tools

Microsoft Office

Google Workspace

EMR systems (Epic)

Job description

Wellesley Family Care Associates PC in Needham Heights, MA is seeking a Front Desk Administrator Team Member to deliver exceptional patient experiences at the point of contact. You will manage check-in/out, coordinate appointments, referrals and refills, and support the clinical team using Epic EMR.

The role requires collaboration with physicians, nurses and office staff and offers full-time hours. Ideal candidates bring strong customer service, organizational skills, and proficiency with