Patient Care Concierge

Upperline Health Inc; Bel Air (MD); Hybrid; USD 25,000 - 34,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Weekday clinic hours

Interdisciplinary team

Growth and stability

Job summary

Upperline Health is seeking an energetic, compassionate Patient Care Coordinator to support physicians and care teams in delivering an outstanding patient experience at the Bel Air clinic. You will be the front desk representative, manage check-ins, scheduling, billing questions, and patient records in athenahealth, while ensuring on-time clinic flow and confidentiality.

Ideal candidates are organized, patient-focused, and capable of thriving in a fast-paced, teamwork-driven environment with a

Qualifications

• Experience in a front-office, customer service, or healthcare clinic role preferred.
• Prior podiatric or orthopedic practice experience preferred.
• Medical billing and coding experience highly preferred.
• Experience using an EMR system; athenahealth preferred.
• Strong communication skills and professional presence.
• Ability to thrive in a fast-paced, team-oriented environment.
• Exceptional customer service and patient-first mindset.
• Reliable transportation required.

Responsibilities

• Serve as the front desk representative, answering phones and greeting patients warmly.
• Ensure accurate and timely patient check-in and information collection.
• Assist with appointment scheduling and patient inquiries.
• Maintain on-time clinic flow by notifying providers of patient arrivals.
• Retrieve, scan, update, and maintain patient records in the EMR (athenahealth).
• Collect patient payments and assist with billing-related questions.
• Manage office supply inventory and maintain an organized front office.
• Protect patient privacy and maintain confidentiality at all times.
• Support clinic operations with additional duties as needed.
• Travel to nearby clinics to provide additional support when required.

Skills

Front-desk experience

Customer service

Healthcare team collaboration

Professional presence

Tools

athenahealth

Job description

Upperline Health is seeking an energetic, compassionate Patient Care Coordinator to support physicians and care teams in delivering an outstanding patient experience at the Bel Air clinic. You will be the front desk representative, manage check-ins, scheduling, billing questions, and patient records in athenahealth, while ensuring on-time clinic flow and confidentiality.

Ideal candidates are organized, patient-focused, and capable of thriving in a fast-paced, teamwork-driven environment with a