Patient Concierge & Medical Office Coordinator

Care New England; Providence (RI); On-site; USD 38,000 - 48,000; Full time

Job summary

Care New England is seeking a Medical Office Assistant to greet visitors, schedule appointments, answer calls, collect demographics, verify insurance, collect fees, and check clients in and out daily using Epic.

The role includes supporting Access/Intake, handling preadmission, managing insurance information, and maintaining a welcoming waiting area while collaborating with staff across centers.

Qualifications

• High School diploma or GED required; experience in medical office or customer service preferred.
• Excellent communication and interpersonal skills with patients and staff.
• General computer proficiency and ability to use EMR systems.
• Ability to type accurately and manage basic data entry tasks.
• Bilingual abilities are preferred; language proficiency may be required for bilingual roles.

Responsibilities

• Greet visitors at the reception area and respond to telephone calls with professionalism.
• Enter and confirm demographic and insurance information in Epic.
• Collect deductibles, copays, and fees; reconcile end‑of‑day cash drawer.
• Schedule appointments for clinical staff and manage calendar activity.
• Check clients in and out, verify insurance coverage, and gather required information.
• Answer questions, route calls, and communicate with staff via Epic In‑Basket.
• Maintain a welcoming waiting area and ensure a clean, organized environment.
• Assist with preadmission processes and coordination with Access/Intake staff.
• Perform related duties to support departmental goals and trainings as needed.

Skills

Communication skills

Typing

Computer literacy

Bilingual preferred

Education

High School or GED

Job description

Care New England is seeking a Medical Office Assistant to greet visitors, schedule appointments, answer calls, collect demographics, verify insurance, collect fees, and check clients in and out daily using Epic.

The role includes supporting Access/Intake, handling preadmission, managing insurance information, and maintaining a welcoming waiting area while collaborating with staff across centers.