Patient Care Concierge

Upperline Health Inc; Baltimore (MD); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Work‑life balance

Job summary

Upperline Health is seeking a Patient Care Coordinator to support physicians and care teams in delivering an outstanding patient experience. This role is based in our clinic and acts as the key link between patients and providers.

Responsibilities include patient check‑in, scheduling, check‑out, billing inquiries, and EMR duties. Ideal candidates bring front‑desk or clinic experience, strong communication, and a patient‑first mindset, with willingness to travel to nearby clinics when needed.

Qualifications

• Experience in a front‑office, customer service, or healthcare clinic role preferred.
• Prior podiatric or orthopedic practice experience preferred.
• Medical billing and coding experience highly preferred.
• Experience using an EMR system; athenahealth preferred.
• Strong communication skills and professional presence.
• Ability to thrive in a fast‑paced, team‑oriented environment.
• Exceptional customer service and patient‑first mindset.
• Reliable transportation required.

Responsibilities

• Serve as the front desk representative, answering phones and greeting patients warmly.
• Ensure accurate and timely patient check‑in and information collection.
• Assist with appointment scheduling and patient inquiries.
• Maintain on‑time clinic flow by notifying providers of patient arrivals.
• Retrieve, scan, update, and maintain patient records in the EMR (athenahealth).
• Collect patient payments and assist with billing‑related questions.
• Manage office supply inventory and maintain an organized front office.
• Protect patient privacy and maintain confidentiality at all times.
• Support clinic operations with additional duties as needed.
• Travel to nearby clinics to provide additional support when required.

Skills

Front desk experience

Customer service

Healthcare clinic experience

Medical billing & coding

EMR systems (athenahealth)

Strong communication

Team-oriented

Patient-first mindset

Reliable transportation

Tools

athenahealth EMR

Job description

Upperline Health is seeking a Patient Care Coordinator to support physicians and care teams in delivering an outstanding patient experience. This role is based in our clinic and acts as the key link between patients and providers.

Responsibilities include patient check‑in, scheduling, check‑out, billing inquiries, and EMR duties. Ideal candidates bring front‑desk or clinic experience, strong communication, and a patient‑first mindset, with willingness to travel to nearby clinics when needed.