Patient Care Concierge — Front Desk & Scheduling

Upperline Health Inc; Kissimmee (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Monthly team bonus

Medical, dental & vision benefits

401K

PTO and parental leave

Weekday clinic hours

Job summary

Upperline Health is looking for a proactive Patient Care Coordinator to support physicians in delivering clinic-based care. Based in East Orlando, you will greet patients, check them in, and ensure timely appointments.

You will handle scheduling, payments, and EMR documentation while maintaining confidentiality in a fast-paced, patient-centered setting. The role requires strong communication and customer service skills, with preferred experience in healthcare reception and a background in

Qualifications

• Experience as a front-office receptionist or assisting in an office or healthcare clinic or in customer service.
• Prior experience working in a podiatric or orthopedic practice is preferred.
• Medical billing and coding experience is highly preferred.
• Experience working in an EMR, Athenahealth is preferred.
• Must be an effective communicator with excellent grammar and interpersonal skills.
• Exceptional customer service orientation featuring empathetic, compassionate, and professional demeanor with each interaction.

Responsibilities

• Front desk duties: answer calls, greet patients, obtain information, keep entrance area clean and organized.
• Assist patients with scheduling appointments.
• Maintain on-time schedules by notifying physicians when patients arrive.
• Retrieve and file patient records as needed.
• Collect payment from patients.
• Maintain accurate patient records and scan documents into EMR as needed.
• Manage office supplies inventory—check, order, stock.
• Protect patient confidentiality and rights.
• Help with additional duties as needed.

Skills

Front desk receptionist

Customer service

Communication skills

Team player

Tools

Athenahealth EMR

Job description

Upperline Health is looking for a proactive Patient Care Coordinator to support physicians in delivering clinic-based care. Based in East Orlando, you will greet patients, check them in, and ensure timely appointments.

You will handle scheduling, payments, and EMR documentation while maintaining confidentiality in a fast-paced, patient-centered setting. The role requires strong communication and customer service skills, with preferred experience in healthcare reception and a background in