Clinic Patient Care Concierge

Silversmith Capital Partners; Maryland; On-site; USD 36,000 - 48,000; Full time

Job summary

Upperline Health is seeking a Patient Care Coordinator to support physicians and care teams at our Lutherville clinic. You will be the friendly front desk voice, guiding patients, handling check-in, scheduling, and questions, while ensuring a smooth visit.

This role requires healthcare front-office experience, EMR familiarity (athenahealth preferred), and a patient-first mindset. You’ll travel to nearby clinics as needed, maintain records securely, and assist with billing queries, contributing

Qualifications

• Experience in a front-office, customer service, or healthcare clinic role.
• Podiatric or orthopedic practice experience preferred.
• Medical billing and coding experience highly preferred.
• Experience using an EMR system; athenahealth preferred.
• Strong communication skills and professional presence.
• Ability to thrive in a fast-paced, team-oriented environment.
• Exceptional customer service and patient-first mindset.
• Reliable transportation required.

Responsibilities

• Serve as the front desk representative, greeting patients warmly.
• Ensure accurate and timely patient check-in and information collection.
• Assist with appointment scheduling and patient inquiries.
• Maintain on-time clinic flow by notifying providers of patient arrivals.
• Retrieve, scan, update, and maintain patient records in the EMR (athenahealth).
• Collect patient payments and assist with billing-related questions.
• Manage office supply inventory and maintain an organized front office.
• Protect patient privacy and maintain confidentiality at all times.
• Support clinic operations with additional duties as needed.
• Travel to nearby clinics to provide additional support when required.

Skills

Front desk experience

Customer service

Healthcare clinic experience

EMR systems

Athenahealth

Communication skills

Team-oriented

Reliability/transportation

Tools

athenahealth

Job description

Upperline Health is seeking a Patient Care Coordinator to support physicians and care teams at our Lutherville clinic. You will be the friendly front desk voice, guiding patients, handling check-in, scheduling, and questions, while ensuring a smooth visit.

This role requires healthcare front-office experience, EMR familiarity (athenahealth preferred), and a patient-first mindset. You’ll travel to nearby clinics as needed, maintain records securely, and assist with billing queries, contributing