Patient Care & Compliance Support Specialist

Lincare-085e31c; Whitehurst (LA); On-site; USD 30,000 - 42,000; Full time

Job summary

Lincare is seeking a customer service representative to communicate with patients and caregivers, answer questions, assess ongoing product/service needs, and support physician-directed care.

The role includes processing orders, updating demographic information, documenting calls, and training colleagues as needed; the position requires high school diploma or GED and basic computer entry skills, with physical ability to lift up to 50 pounds.

Qualifications

• Read and analyze documents such as patient orders.
• Communicate effectively with coworkers and patients.
• Assist with training of employees.
• Calculate figures and amounts for frequency and doses dispensed.
• Apply common sense to carry out oral and written instructions.

Responsibilities

• Communicates with customers via inbound and outbound manual calls and automated dialer outbound calls.
• Assesses customer need for additional products/services.
• Assesses customer compliance with physician orders.
• Answers questions and provides customer education regarding products/services.
• Documents calls in computerized record keeping system.
• Enters customer orders in computerized system.
• Verifies and updates demographic information in computerized records.

Skills

Read and analyze documents

Effective communication

Training of employees

Calculations (frequency/dose)

Follow instructions

Education

High School Diploma / GED

Computer entry

Licensing requirements (location)

Job description

Lincare is seeking a customer service representative to communicate with patients and caregivers, answer questions, assess ongoing product/service needs, and support physician-directed care.

The role includes processing orders, updating demographic information, documenting calls, and training colleagues as needed; the position requires high school diploma or GED and basic computer entry skills, with physical ability to lift up to 50 pounds.