Patient Care & Clinician Support Coordinator

LifeStance Health Inc.; Town of Brookfield (WI); On-site; USD 27,000 - 28,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

AD&D

Short-term disability

Long-term disability

Life insurance

401k with employer match

Paid parental leave

Paid time off

Holiday pay

Employee Assistance Program

Job summary

LifeStance Health Inc. is seeking a Medical Services Coordinator to coordinate medical care and support patients and clinicians. You will ensure quality service for in-person and remote patients, assist with authorizations and records, manage communications, and help with telehealth access and patient portal issues. The role emphasizes teamwork, confidentiality, and efficient communication, with a High School diploma and 1+ year healthcare ops experience.

Qualifications

• 1+ years of experience in healthcare operations, customer service, or similar role.
• Associate or bachelor’s degree preferred.
• Proficient with Microsoft Office and EMRs.
• HIPAA privacy knowledge.

Responsibilities

• Coordinate medical care and provide support to patients and clinicians.
• Assist with prior authorizations, lab orders, and records requests.
• Manage patient communications, scheduling, and telehealth support.
• Ensure accuracy of patient information in medical records and EHRs.

Skills

Multitasking

Independent work

Communication skills

MS Office & EMRs

HIPAA compliance

Education

High school diploma

Associate or Bachelor’s degree preferred

Job description

LifeStance Health Inc. is seeking a Medical Services Coordinator to coordinate medical care and support patients and clinicians. You will ensure quality service for in-person and remote patients, assist with authorizations and records, manage communications, and help with telehealth access and patient portal issues. The role emphasizes teamwork, confidentiality, and efficient communication, with a High School diploma and 1+ year healthcare ops experience.