Clinical Services & Scheduling Specialist

UC Health; Cincinnati (OH); On-site; USD 38,000 - 48,000; Full time

Job summary

UC Health in Cincinnati, OH is seeking an administrative support associate to serve as an ambassador of care before and after patient visits. This role supports clinics and providers, handling scheduling, data management, and patient communications to maintain departmental consistency and patient satisfaction.

The position involves managing calendars, coordinating patient services, and assisting in registration and pre-visit planning.

Qualifications

• Excellent customer service skills.
• Ability to multitask and work independently.
• Excellent interpersonal skills.
• Ability to train others as needed.

Responsibilities

• Answer telephone and direct to correct person.
• Manage Outlook Calendar for providers within the clinic.
• Communicate with patients via phone and in person regarding scheduling related matters.
• Manage office incoming mail.
• Prepare charts/Obtain records for upcoming clinic.
• Prepare FMLA/Disability paperwork per provider direction.
• Point of contact for ordering supplies and inventory control within the clinic.
• Training of new employees/internal transfers when needed.
• Schedule and coordinate patient services; this includes appointments, surgeries, tests, and other procedures as needed.
• Manage O.R. block time with providers Outlook calendar if applicable based on department guidelines.
• Conduct pre-visit screenings.
• Document and communicate cancellations and time changes
• Help review daily schedules as needed and make leadership aware if changes are needed or discrepancies are identified.
• Liaison between staff and procedural areas for scheduling needs.
• Assist providers in documenting notes, in doing orders, and prescriptions by setting up the provider in the Electronic Medical Record (EMR).
• All documents, prescriptions, and orders will be pended to the provider to review, edit, and sign off on as appropriate.
• Maintain the system to track forms for patients, date the forms upon arrival, and pull forms as needed.
• Track, obtain, and follow up on any documentation that is missing information or requires additional signatures.
• Performs audits on patient records/registration for insurance billing and compliance.
• Verify complete and accurate patient information during registration as well as collect co-pay.
• Relay exam preparation instructions as needed.
• Place reminder calls for already scheduled patients and note any cancellations to open up additional clinic spots for incoming requests.
• Create EPIC accounts for patients.
• Complete any required documentation.
• Perform pre-authorizations and pre-certifications when needed.Registration, pre-registration, greeting, and sign in of patients.

Skills

Customer service

multitask

Interpersonal skills

Train others

Education

High school diploma or GED

Associates degree

Job description

UC Health in Cincinnati, OH is seeking an administrative support associate to serve as an ambassador of care before and after patient visits. This role supports clinics and providers, handling scheduling, data management, and patient communications to maintain departmental consistency and patient satisfaction.

The position involves managing calendars, coordinating patient services, and assisting in registration and pre-visit planning.