Care Concierge: Surgery & Clinic Scheduling

UC Health; Northern (KY); Hybrid; USD 38,000 - 47,000; Full time

Job summary

UC Health is seeking a dedicated administrative coordinator to support care before and after patient visits and surgical procedures in clinic and OR. This role ensures workflow consistency and patient satisfaction across clinic services and case coordination.

Responsibilities include handling calls, calendar management, scheduling, and pre-authorization tasks, while maintaining accurate documentation and seamless interdepartmental communication.

Qualifications

• Minimum Required: High School Diploma or GED.
• Minimum Required: 1 - 2 Years equivalent experience.
• Must have vast knowledge of medical terminology for accuracy in chart review, attention to detail, organization and customer service.

Responsibilities

• Answers telephone and directs to correct person.
• Manages Outlook Calendar for providers within the clinic.
• Manages office incoming mail and communications related to case authorization.
• Performs pre-authorizations and pre-certifications utilizing care management protocols.
• Reviews insurance billing and compliance through patient records audits.
• Coordinates scheduling for services, procedures and pre-procedural testing.

Skills

Phone etiquette

Calendar management

Medical terminology

Care coordination

Customer service

Education

High School Diploma

Tools

Outlook

EHR (Electronic Health Records)

Job description

UC Health is seeking a dedicated administrative coordinator to support care before and after patient visits and surgical procedures in clinic and OR. This role ensures workflow consistency and patient satisfaction across clinic services and case coordination.

Responsibilities include handling calls, calendar management, scheduling, and pre-authorization tasks, while maintaining accurate documentation and seamless interdepartmental communication.