Patient Care Concierge - Growth Path & Benefits

HearingLife; Wooster (OH); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

PTO/Holidays

Work-Life balance

Medical/Dental/Vision

401K Match

Maternity Leave

Disability insurance

Life Insurance

Pet Insurance

Hearing Aids discount

Daycare Savings

Growth opportunities

Job summary

HearingLife in Wooster, OH, is seeking a full-time Patient Care Coordinator to be the face of our retail clinics. This in-person role focuses on delivering excellent patient experiences while supporting clinic revenue goals through appointment management, intake processing, and insurance verification.

The position requires 1–2 years of customer service or healthcare-adjacent experience, strong communication skills, and comfort with scheduling software and EMR systems.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Minimum of 1–2 years of experience in customer service, administrative, or healthcare-related role.
• Strong interpersonal and communication skills (verbal and written).
• Exceptional organizational skills with attention to detail.

Responsibilities

• Welcome all patients and maintain high level of customer service.
• Inbound and outbound phone calls, 50-75 per day.
• Schedule & confirm all patient appointments.
• PPI intake and processing.
• Collect and verify medical insurance information for patients.
• Ordering and receiving office supplies.
• Payment processing.
• Hearing Aid supplies inventory management.
• Maintain office cleanliness and HIPPA standards.

Skills

Interpersonal skills

Communication skills

Organizational skills

Multitasking

Tech literacy

Education

High school diploma or GED

Associate degree preferred

Tools

Scheduling software

EMR systems

Job description

HearingLife in Wooster, OH, is seeking a full-time Patient Care Coordinator to be the face of our retail clinics. This in-person role focuses on delivering excellent patient experiences while supporting clinic revenue goals through appointment management, intake processing, and insurance verification.

The position requires 1–2 years of customer service or healthcare-adjacent experience, strong communication skills, and comfort with scheduling software and EMR systems.