Patient Care & Check-In Specialist

Talentify; Mountain Lakes (NJ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan – Pre‑tax and R

Life Insurance (Voluntary Life & AD&D)

Short and long‑term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave

Job summary

Actalent is seeking a Patient Services Representative to deliver warm, professional front desk support in a busy medical office in Mountain Lakes, NJ. The role includes scheduling, insurance verification, and rooming patients with vitals, supporting a team handling ~100 patients daily.

The ideal candidate has healthcare front desk experience, EMR proficiency, and strong customer service/communication skills to thrive in a fast-paced environment.

Qualifications

• High school diploma or GED.
• Experience in a medical role such as medical receptionist, medical assistant, surgical scheduler, or patient service representative.
• Knowledge of medical terminology and medical scheduling processes.
• Experience working with electronic medical record (EMR) systems.
• Customer service skills with the ability to provide a warm, professional, and patient-focused experience.
• Understanding of insurance plans and basic healthcare administration, including eligibility and verification.
• Ability to multitask and remain organized in a busy medical office environment.
• Strong interpersonal skills with a warm, approachable, and non-confrontational demeanor.
• Ability to work independently while collaborating effectively as part of a team.

Responsibilities

• Greet and check in patients in a professional, friendly, and patient-focused manner.
• Schedule patient appointments and manage inbound and outbound patient phone calls.
• Verify insurance coverage, eligibility, and accepted insurance plans for each patient visit.
• Explain copays and financial expectations clearly to patients at check-in.
• Support Patient Service Representative (PSR) functions during slower patient periods, including general front desk and administrative tasks.
• Maintain accurate and up-to-date patient information within the electronic medical record (EMR) system.
• Coordinate patient flow in a fast-paced healthcare environment to ensure timely and efficient visits.
• Provide excellent customer service while handling high patient volumes and multiple demands.
• Collaborate closely with front desk staff to support approximately 100 patients daily.
• Navigate scheduling demands of 20+ appointments per day and 35–40 patient interactions per shift.
• Room patients and collect vital signs as required, following clinical protocols.
• Communicate effectively with clinical and administrative team members to resolve scheduling and patient-related issues.
• Maintain a calm, professional presence and positive attitude when managing busy periods and patient concerns.

Skills

Customer service

EMR systems

Medical terminology

Scheduling processes

Multitasking

Interpersonal skills

Teamwork

Independent work

Education

High school diploma or GED

Tools

EMR software

Job description

Actalent is seeking a Patient Services Representative to deliver warm, professional front desk support in a busy medical office in Mountain Lakes, NJ. The role includes scheduling, insurance verification, and rooming patients with vitals, supporting a team handling ~100 patients daily.

The ideal candidate has healthcare front desk experience, EMR proficiency, and strong customer service/communication skills to thrive in a fast-paced environment.