Patient-Focused Medical Front Desk Specialist

Atrium; Old Bridge (NJ); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Atrium Care Package

Job summary

Atrium is seeking a Medical Receptionist to support our healthcare client in New Jersey. The role focuses on friendly phone-based customer service, answering inquiries, and resolving client needs with accuracy and empathy.

Responsibilities include handling calls, documenting interactions, assisting with billing questions, and promoting services when appropriate, all while maintaining professionalism in a fast-paced environment.

Qualifications

• Previous call center, customer service, or phone-based support experience.
• Familiarity with medical terminology or experience in a medical office setting.
• Experience using CRM systems and Microsoft Office applications.
• Strong verbal and written communication skills.
• Excellent organization, multitasking, and problem-solving abilities.
• Comfortable handling high call volumes while maintaining professionalism.

Responsibilities

• Handle inbound and outbound calls, addressing customer questions and concerns.
• Provide prompt, professional customer support and issue resolution.
• Assist with account inquiries, billing questions, and service requests.
• Accurately document customer interactions and update records in company systems.
• Promote products and services when appropriate to support business goals.
• Maintain strong phone etiquette while managing multiple tasks in a fast-paced environment.

Skills

Call center experience

Customer service

Medical terminology familiarity

CRM systems

Microsoft Office

Verbal and written communication

Organization and multitasking

Professional demeanor during high call

Education

High school diploma

Tools

CRM systems

Job description

Atrium is seeking a Medical Receptionist to support our healthcare client in New Jersey. The role focuses on friendly phone-based customer service, answering inquiries, and resolving client needs with accuracy and empathy.

Responsibilities include handling calls, documenting interactions, assisting with billing questions, and promoting services when appropriate, all while maintaining professionalism in a fast-paced environment.