Patient Services Associate — Front Office & Scheduling

Vanguard Medical Group; Jersey City (NJ); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

401(k) plan

Health insurance

Paid time off

Training opportunities

Job summary

Vanguard Medical Group in Jersey City, NJ is seeking a full-time Patient Services Representative to support front desk operations and patient flow. You will greet patients, verify insurance, schedule appointments, collect co-pays, and coordinate with clinical staff to ensure a smooth visit.

The ideal candidate has at least one year of medical office experience, familiarity with EMR systems (Athena a plus), and a patient-centered approach. This role offers benefits and opportunities for growth.

Qualifications

• Minimum one year of experience in a medical office or front desk role.
• Experience in primary care or family medicine preferred.
• Strong communication and patient-focused service.

Responsibilities

• Greet patients, families, and visitors in a courteous, professional manner.
• Verify patient identity, insurance, and demographic information.
• Schedule appointments and manage calendars per provider guidelines.
• Collect co-payments and process payments accurately.
• Maintain HIPAA-compliant patient privacy and front desk security.

Skills

Customer service

Medical office experience

Athena EMR

HIPAA compliance

Education

High school diploma or equivalent

Tools

Athena EMR

Job description

Vanguard Medical Group in Jersey City, NJ is seeking a full-time Patient Services Representative to support front desk operations and patient flow. You will greet patients, verify insurance, schedule appointments, collect co-pays, and coordinate with clinical staff to ensure a smooth visit.

The ideal candidate has at least one year of medical office experience, familiarity with EMR systems (Athena a plus), and a patient-centered approach. This role offers benefits and opportunities for growth.