Patient Care Call & Scheduling Specialist

The US Oncology Network; Antioch (CA); On-site; USD 33,000 - 41,000; Full time

Job summary

The US Oncology Network is seeking a Medical Telephone Operator to handle incoming calls, schedule appointments, and transfer calls per defined workflows. You will interact with patients and staff, ensuring accurate patient data entry in EPIC and maintaining smooth information flow.

Responsibilities include problem-solving, professional communication, and upholding CARE values in a busy call center environment. Office-based role with patient-facing duties.

Qualifications

• High school diploma or equivalent required.
• 1 year of customer service required.
• 1-2 years of experience with EPIC EMR preferred.

Responsibilities

• The Medical Telephone Operator is the first point of contact for all incoming calls to Epic Care.
• Communicate professionally with internal and external customers, assisting with appointment questions and scheduling needs.
• Transfer calls to the appropriate recipient according to guided workflows.
• Use available resources and tools to solve problems in a timely and precise manner.
• Answer telephones and screen/transfer calls as needed.
• Perform patient scheduling functions as needed.
• Enter current patient information accurately in EPIC.
• Manage patient information flow.
• File and maintain accurate details in the EPIC EMR system.
• Communicate with multiple departments to ensure appropriate workflows are used.

Skills

Customer service

Communication

Active listening

Empathy

Education

High school diploma or equivalent

Tools

EPIC EMR

Job description

The US Oncology Network is seeking a Medical Telephone Operator to handle incoming calls, schedule appointments, and transfer calls per defined workflows. You will interact with patients and staff, ensuring accurate patient data entry in EPIC and maintaining smooth information flow.

Responsibilities include problem-solving, professional communication, and upholding CARE values in a busy call center environment. Office-based role with patient-facing duties.