Medical Call Center Specialist – EPIC EMR & Scheduling

Us Oncology Inc; Antioch (CA); On-site; USD 33,000 - 41,000; Full time

Job summary

Us Oncology Inc. seeks a Medical Telephone Operator to be the first point of contact for Epic Care. You will answer calls, assist patients with scheduling, and transfer inquiries per approved workflows.

This office role requires a high school diploma, 1 year of customer service experience, and 1–2 years with EPIC EMR. Strong communication, empathy, and accuracy are essential in daily patient interactions.

Qualifications

• High school diploma or equivalent required.
• 1 year of customer service experience required.
• 1-2 years of experience with EPIC EMR preferred.

Responsibilities

• The Medical Telephone Operator is the first point of contact for all incoming calls to Epic Care.
• Communicate professionally with internal and external customers, assisting with appointment questions and scheduling needs and transferring calls per guided workflows.
• Use available resources and tools to solve problems in a timely and precise manner.
• Answer telephones, screen and transfer calls to the appropriate recipient in accordance to guided workflows.
• Perform patient scheduling functions as needed.
• Enter current patient information accurately in EPIC.
• Manage patient information flow.
• File and maintain accurate details in the EPIC EMR system.
• Communicate with multiple departments to ensure appropriate workflows are used.
• Achieve individual performance goals related to department objectives.
• Perform other duties as assigned.

Skills

Customer service

EPIC EMR

Education

High school diploma or equivalent

Tools

EPIC EMR

Job description

Us Oncology Inc. seeks a Medical Telephone Operator to be the first point of contact for Epic Care. You will answer calls, assist patients with scheduling, and transfer inquiries per approved workflows.

This office role requires a high school diploma, 1 year of customer service experience, and 1–2 years with EPIC EMR. Strong communication, empathy, and accuracy are essential in daily patient interactions.