Patient Care Call Center Specialist

Suncoast Community Health Centers, Inc.; Brandon (FL); On-site; USD 30,000 - 45,000; Full time

Job summary

Suncoast Community Health Centers, Inc. is hiring a Call Center Representative in Brandon, Florida, responsible for responding to patient inquiries through various channels. Candidates should have strong communication skills, organizational abilities, and a high school diploma or equivalent, with at least two years of experience preferred.

The role includes scheduling appointments, maintaining patient records in compliance with HIPAA regulations, and requiring proficiency in Microsoft Office and Electronic Medical Records.

Qualifications

• Minimum two years of related experience preferred.
• Ability to thrive in a fast-paced, high-volume environment.

Responsibilities

• Respond to patient inquiries via phone and digital platforms.
• Schedule appointments and document patient messages.
• Maintain compliance with HIPAA regulations.

Skills

Excellent verbal and written communication skills

Excellent interpersonal and customer service skills

Excellent organizational skills and attention to detail

Strong organizational and time-management abilities

Education

High School diploma or equivalent

Tools

Microsoft Office

Electronic Medical Records (EMR)

Job description

Suncoast Community Health Centers, Inc. is hiring a Call Center Representative in Brandon, Florida, responsible for responding to patient inquiries through various channels. Candidates should have strong communication skills, organizational abilities, and a high school diploma or equivalent, with at least two years of experience preferred.

The role includes scheduling appointments, maintaining patient records in compliance with HIPAA regulations, and requiring proficiency in Microsoft Office and Electronic Medical Records.