Patient Care Call Center Specialist

Family Care Health Centers; St. Louis (MO); Vor Ort; USD 30.000 - 42.000; Vollzeit

Zusammenfassung

Family Care Health Centers seeks a Call Center Representative to join the Health Operations team. The role involves handling incoming calls, scheduling and rescheduling appointments, and guiding patients through medical information and available providers.

Required are a High School Diploma or GED and 1 year of medical office experience, with strong computer and communication skills; bilingual abilities are a plus. HIPAA compliance is essential in all communications.

Qualifikationen

• High School Diploma or GED required.
• At least 1 year of medical office experience.
• Ability to type 40 WPM.
• Knowledge of medical terminology preferred.

Aufgaben

• Receive and answer all incoming telephone calls promptly and professionally.
• Schedule patient appointments utilizing EHR systems and create detailed tasks/messages for medical staff.
• Reschedule patient appointments and cancel provider schedules as needed.
• Orient new staff to the telephone system.
• Monitor cancellations and reschedule appointments as necessary.
• Manage care gap lists and outbound calls, schedule appointments for specific patient populations at the direction of clinical staff.
• Provide accurate information about medical procedures, clinic hours, and provider availability.
• Handle urgent calls and escalate as needed.

Kenntnisse

Excellent communication

Organizational skills

Attention to detail

Bilingual (plus)

Ausbildung

High School Diploma or GED

Tools

Electronic Health Record (EHR) systems

Computer skills

Jobbeschreibung

Family Care Health Centers seeks a Call Center Representative to join the Health Operations team. The role involves handling incoming calls, scheduling and rescheduling appointments, and guiding patients through medical information and available providers.

Required are a High School Diploma or GED and 1 year of medical office experience, with strong computer and communication skills; bilingual abilities are a plus. HIPAA compliance is essential in all communications.