Patient Care Call Center Specialist

Orlando Health Bayfront Hospital; United States; Remote; USD 20.664 - 30.307; Vollzeit

Benefits dieser Stelle

Education reimbursement

Public Service Loan Forgiveness (PSLF)

Wellness programs

Retirement contributions match (up to

Zusammenfassung

Orlando Health Bayfront Hospital is seeking a Call Center Agent to deliver patient-centered service in a high-volume environment. You will handle intake, triage, appointment scheduling, and provider guidance according to clinic policies.

The role requires a HS diploma, 2 years of related experience, and strong interpersonal and communication skills. Onsite training and a team-focused culture are highlighted in the program.

Qualifikationen

• Two years of related experience required (clerical, call center, or healthcare).
• Experience in high-volume phone environments (200+ calls daily) preferred.
• Additional clinical experience (CMA, MA, CNA) or hospitality/concierge experience preferred.
• Working knowledge of medical terminology preferred.
• Must be able to multi-task and provide accurate information under pressure.

Aufgaben

• Answers assigned department/queue overflow calls, maintaining approved standards.
• Answers phones and assists callers.
• Follows tasking guidelines and provides accurate and complete information.
• Addresses Web Appointment Requests as assigned.
• Completes the end of day process.
• Maintains regular, punctual attendance consistent with policies.
• Maintains compliance with policies and procedures.
• Performs other duties as assigned.
• Keeps work area organized and clean.
• Participates in maintenance of clinical supplies.

Kenntnisse

Customer service

Call center

Medical terminology

Communication

Interpersonal skills

Computer literacy

Ausbildung

High School Diploma or equivalent

Jobbeschreibung

Orlando Health Bayfront Hospital is seeking a Call Center Agent to deliver patient-centered service in a high-volume environment. You will handle intake, triage, appointment scheduling, and provider guidance according to clinic policies.

The role requires a HS diploma, 2 years of related experience, and strong interpersonal and communication skills. Onsite training and a team-focused culture are highlighted in the program.