Medical Front Desk & Patient Concierge — Multi-Location

Suncoast Community Health Centers Inc.; Clair-Mel City (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Suncoast Community Health Centers Inc. is seeking a friendly Receptionist to greet patients, guide them to services, and handle front desk duties in a busy healthcare setting.

You will answer calls, provide paperwork, assist with records requests, and coordinate between front office and other departments while maintaining accuracy and confidentiality.

High school diploma required; strong communication, organization, and computer skills with EMR familiarity are essential.

Qualifications

• Excellent verbal and written communication required.
• Strong interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.

Responsibilities

• Greet patients and visitors, determine their needs and guide them to the appropriate areas for service.
• Inform the patients about registration procedures and the services provided.
• Provide information to patients, answer questions and hand out forms, surveys, pick-up/drop off area for paperwork/forms/referrals; expedite request for medical records.
• Answer and screen incoming phone calls and transfer them to appropriate extensions.
• Take messages when unable to transfer phone calls and handle as per specific instructions.
• Log all incoming mail and maintain all medical records according to policy
• Serve as a liaison between front office and other departments.
• Assists front office department, as needed
• Perform additional tasks as needed to support the centers.

Skills

Communication

Customer service

Organization

Time management

Problem solving

Office equipment

EMR software

MS Office

Education

High School diploma

Tools

MS Office

EMR software

Job description

Suncoast Community Health Centers Inc. is seeking a friendly Receptionist to greet patients, guide them to services, and handle front desk duties in a busy healthcare setting.

You will answer calls, provide paperwork, assist with records requests, and coordinate between front office and other departments while maintaining accuracy and confidentiality.

High school diploma required; strong communication, organization, and computer skills with EMR familiarity are essential.