Medical Front Office & Patient Services Specialist

Suncoast Community Health Centers Inc.; Wimauma (FL); In loco; USD 21.000 - 28.000; Tempo pieno

Descrizione del lavoro

Suncoast Community Health Centers Inc. seeks a Front Office Representative - Medical to welcome and register patients, manage appointments, and verify insurance eligibility.

The role handles payments, maintains HIPAA-compliant records, and supports front office operations with professionalism and accuracy. The position requires a High School Diploma or equivalent, strong communication skills, and proficiency with Microsoft Office and EMR software.

Competenze

• High School Diploma or equivalent is required.
• Excellent verbal and written communication skills are essential.
• Proficient with Microsoft Office Suite and EMR or related software.

Mansioni

• Welcome and register patients in a courteous, professional, and efficient manner.
• Schedule, confirm, and manage appointments for providers, including handling cancellations and reschedules.
• Verify patient insurance eligibility and assist with claims, referrals, and pre-authorizations.
• Collect co-pays and payments, ensuring accurate application to patient accounts.
• Maintain patient records in compliance with HIPAA regulations.
• Answer phone calls, schedule appointments, and direct inquiries to the appropriate team members.
• Address patient concerns, complaints, and inquiries with professionalism and efficiency.
• Provide financial counseling to patients, explaining insurance coverage, sliding fees, and payment options.
• Scan, organize, and label documents, including medical histories, registration forms, insurance cards, paystubs, and treatment plans.
• Ensure compliance with SCHC money handling policies, collecting and applying payments accurately.
• Manage the scheduling for all patients and walk-ins, following up on missed or no-show appointments.
• Keep patients and visitors informed of wait times.
• Answer calls professionally, record accurate messages, and respond promptly.
• Follow up on missed appointments and accommodate same-day requests when possible.
• Submit insurance claims, referrals, and pre-authorizations as needed.
• Maintain a clean, organized, and welcoming front office and waiting area.
• Process and file insurance and billing documents with attention to detail.
• Assist with administrative tasks such as sorting mail and preparing reports.
• Coordinate with the office team to ensure smooth patient flow.
• Assist in preparing daily deposits and handling money accurately.
• Participate in team meetings and training sessions to enhance skills and performance.
• Perform additional tasks as needed to support the centers.

Conoscenze

Verbal communication

Written communication

Customer service

Organizational skills

Time management

Problem solving

Prioritization

Stress tolerance

Office equipment proficiency

Formazione

High School Diploma or equivalent

Strumenti

EMR software

Microsoft Office Suite

Descrizione del lavoro

Suncoast Community Health Centers Inc. seeks a Front Office Representative - Medical to welcome and register patients, manage appointments, and verify insurance eligibility.

The role handles payments, maintains HIPAA-compliant records, and supports front office operations with professionalism and accuracy. The position requires a High School Diploma or equivalent, strong communication skills, and proficiency with Microsoft Office and EMR software.