Patient Care Call Center Specialist

ADP, Inc.; Davenport (FL); Presencial; USD 25.000 - 30.000; Tempo integral

Resumo da vaga

SFP Health Group in Davenport, FL is seeking a Call Center Specialist to manage high-volume patient communications, schedule appointments, and handle inquiries across multiple clinics. You will deliver an exceptional patient experience while coordinating care and performing administrative follow-up in a fast-paced healthcare environment.

The role requires strong multitasking, professional communication, and HIPAA compliance, with responsibilities spanning triage, scheduling, referrals,

Qualificações

• High School Diploma or equivalent required.
• Medical Assistant certification preferred.
• 3+ years of customer service experience, preferably in a call center or healthcare setting.
• 1+ year of Medical Assistant or healthcare experience preferred.

Responsabilidades

• Answer high-volume inbound calls with accurate, timely responses.
• Triage calls to determine appropriate level of care.
• Schedule, reschedule, and cancel appointments across entities.
• Maintain accuracy of patient records in the EHR system.
• Assist with referrals, prior authorizations, lab results, and eligibility verification.

Conhecimentos

Patient communication

Multitasking

HIPAA compliance

Customer service

Formação

High School Diploma or equivalent

Medical Assistant certification

Ferramentas

Athena EHR

Microsoft Office

Descrição da vaga

SFP Health Group in Davenport, FL is seeking a Call Center Specialist to manage high-volume patient communications, schedule appointments, and handle inquiries across multiple clinics. You will deliver an exceptional patient experience while coordinating care and performing administrative follow-up in a fast-paced healthcare environment.

The role requires strong multitasking, professional communication, and HIPAA compliance, with responsibilities spanning triage, scheduling, referrals,