Patient Services Call Center Specialist

ADP, Inc.; Miami (FL); On-site; USD 21,000 - 25,000; Full time

Job summary

Community Health of South Florida is seeking a Customer Service Representative (Call Center) in Miami to manage large volumes of inbound and outbound calls, following scripts and assisting patients with billing information.

The role requires strong communication, clerical skills, and basic math; familiarity with EHR systems and HIPAA regulations is preferred. CPR certification must be maintained as required.

Qualifications

• High School Diploma or GED preferred.
• Certified Medical Assistant in the State of Florida preferred.
• 2 years minimum experience in customer service preferred.
• Able to type 20–30 wpm; basic math and calculator skills required.

Responsibilities

• Receives requests by mail, telephone, or in person regarding Medical Records and services.
• Responds to inquiries from patients, providers and others for information and assistance.
• Performs research to respond and resolve patient inquiries.
• Independently responds to inquiries and complaints from routine to moderate complexity.
• May seek assistance with complex customer service issues.
• Schedules transportation and patient appointments; documents information in EHR systems.

Skills

Team player

Clerical skills

Typing speed 20-30 wpm

Math proficiency

Telephone etiquette

Oral and written communication

Computer literacy

HIPAA knowledge

Education

High School Diploma or GED

Medical Assistant certification (Florida)

Tools

Intergy

Solutions Reach

Dentrix

Credible

Job description

Community Health of South Florida is seeking a Customer Service Representative (Call Center) in Miami to manage large volumes of inbound and outbound calls, following scripts and assisting patients with billing information.

The role requires strong communication, clerical skills, and basic math; familiarity with EHR systems and HIPAA regulations is preferred. CPR certification must be maintained as required.