Healthcare Call Center Lead: Patient Support & Resolution

AdventHealth; Tampa (FL); On-site; USD 22,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Tampa, FL is seeking a full-time Customer Service representative to respond to telephone and internet inquiries, collect caller data, and direct requests to appropriate departments. The role emphasizes timely resolutions, accurate documentation, and professional service to patients and families.

The position requires a high school diploma or equivalent, with preferred experience in clinical settings and as a MA-C or licensed nurse.

Qualifications

• High School Grad or Equiv [Required]
• Experience in various clinical areas inpatient or outpatient practices preferred
• Experience as a MA-C or Licensed Nurse Preferred

Responsibilities

• Responds to telephone and Internet inquiries from customers seeking information and resources. Collects relevant caller data to assist with measurement, tracking, and reporting activities.
• Tracks inquiries, questions, and answers, and provides resolution. Directs calls to appropriate departments based on the nature of the inquiry.
• Assesses the urgency of inquiries and prioritizes responses accordingly. Documents interactions and resolutions accurately and timely.

Education

High School Grad or Equiv

Job description

AdventHealth in Tampa, FL is seeking a full-time Customer Service representative to respond to telephone and internet inquiries, collect caller data, and direct requests to appropriate departments. The role emphasizes timely resolutions, accurate documentation, and professional service to patients and families.

The position requires a high school diploma or equivalent, with preferred experience in clinical settings and as a MA-C or licensed nurse.