Patient Experience Call Center Specialist

Soni Family Practice; Davenport (FL); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

SFP Health Group in Davenport, FL is seeking a Call Center Specialist to manage high-volume patient communications, support appointment scheduling, and coordinate care across clinics. You will ensure an exceptional patient experience while maintaining accurate records and HIPAA compliance.

This role requires strong multitasking, empathy, and professional communication in a fast-paced healthcare environment, with responsibilities spanning scheduling, referrals, and patient inquiries.

Qualifikationen

• High School Diploma or equivalent.
• Medical Assistant certification preferred.
• Minimum 3+ years of customer service experience, preferably in a call center or healthcare setting.
• Minimum 1+ year of Medical Assistant or healthcare experience preferred.

Aufgaben

• Answer high-volume inbound calls with accurate, timely, and professional responses.
• Triage calls to determine appropriate level of care and routing.
• De-escalate concerns with empathy and professionalism.
• Schedule, reschedule, and cancel appointments; manage online scheduling.
• Document patient interactions accurately in the EHR system.
• Assist with onboarding and training of new team members.
• Maintain HIPAA compliance and confidentiality.

Kenntnisse

Communication

Empathy

Problem solving

Organization

multitasking

Ausbildung

High School Diploma

Medical Assistant certification

Tools

Athena EHR

Microsoft Office

Jobbeschreibung

SFP Health Group in Davenport, FL is seeking a Call Center Specialist to manage high-volume patient communications, support appointment scheduling, and coordinate care across clinics. You will ensure an exceptional patient experience while maintaining accurate records and HIPAA compliance.

This role requires strong multitasking, empathy, and professional communication in a fast-paced healthcare environment, with responsibilities spanning scheduling, referrals, and patient inquiries.