Patient Care & Billing Specialist

Shields Health Solutions; Oregon; Hybride; USD 25 000 - 37 000; Plein temps

Résumé du poste

Shields Health Solutions is seeking a Customer Care Representative to join our team to provide exceptional customer service with professionalism, efficiency, and accuracy. The role focuses on maximizing revenue collection while assisting patients and providers in scheduling and billing processes.

Responsibilities include appointment scheduling, screening patients, submitting claims, maintaining confidentiality, handling questions from patients and doctors, and ensuring accurate documentation.

Qualifications

• Excellent communication skills and computer proficiency required.
• Attention to detail and typing accuracy required.
• Ability to follow instructions with minimal supervision.
• One year medical billing and/or office experience is desirable.
• Proven ability to multi task and exceed customer expectations is required.
• Ability to sit for extended periods of time while performing data entry and information intake via phone.
• High School Diploma required.

Responsabilités

• Appointment scheduling, rescheduling and canceling in a professional manner.
• Screen patients over the telephone for contradictions to MRI and document responses in RIS.
• Acquire information to submit a claim for payment and receive reimbursement.
• Renal screen all patients receiving contrast and ensure labs if needed.
• Acquire films and lab reports prior to patient scan date.
• Process, catalog, and file all fax router files.
• Maintain confidentiality for all customer groups.
• Respond to scheduling emergencies and customer concerns with accuracy and professionalism.
• Keep management informed of issues with potential impact on the company or departments.

Connaissances

Communication skills

Typing accuracy

Multitasking

Medical billing

Formation

High School Diploma

Description du poste

Shields Health Solutions is seeking a Customer Care Representative to join our team to provide exceptional customer service with professionalism, efficiency, and accuracy. The role focuses on maximizing revenue collection while assisting patients and providers in scheduling and billing processes.

Responsibilities include appointment scheduling, screening patients, submitting claims, maintaining confidentiality, handling questions from patients and doctors, and ensuring accurate documentation.