Patient Care & Scheduling Coordinator

Shields; Woburn (MA); Hybrid; USD 23,000 - 40,000; Full time

Job summary

Shields Health Care Group seeks a Patient Care Representative to provide exceptional customer service and accurate data entry while supporting smooth patient flow. Greet patients, collect copays, and assist with iPad check-in and language services as needed.

Maintain confidentiality, collaborate with clinical staff, and handle scheduling issues with professionalism. This on-site role offers hourly pay with benefits and opportunities to contribute to patient care operations.

Qualifications

• Excellent communication skills.
• Computer proficiency required.
• Attention to detail and typing accuracy.
• Ability to follow instructions with minimal supervision.
• Proven ability to multitask and exceed customer expectations.

Responsibilities

• Greet patients, collect copays and explain consent forms.
• Assist with iPad check-in and troubleshoot as needed.
• Collaborate with technologists/radiologists to ensure patient flow.
• Process mail and prepare next day’s appointment schedule.
• Ensure HIPAA compliance and patient privacy policies.

Skills

Communication

Computer proficiency

Attention to detail

Multitasking

Follow instructions

Education

High School Diploma

Tools

MS Office

Job description

Shields Health Care Group seeks a Patient Care Representative to provide exceptional customer service and accurate data entry while supporting smooth patient flow. Greet patients, collect copays, and assist with iPad check-in and language services as needed.

Maintain confidentiality, collaborate with clinical staff, and handle scheduling issues with professionalism. This on-site role offers hourly pay with benefits and opportunities to contribute to patient care operations.