Patient Care Advocate — Call Center Support

Cape Cod Healthcare Inc; Hyannis (MA); On-site; USD 29,000 - 33,000; Full time

Job summary

Medical Affiliates of Cape Cod in Hyannis, MA is seeking a Patient Care Representative to provide exceptional service by handling telephone calls and aiding patients with appointments and healthcare needs.

The role emphasizes accurate record-keeping, clear communication, and teamwork within a fast-paced call center environment. Prior clinic experience is a plus, with scheduled 32 hours weekly, Monday through Friday.

Qualifications

• English literacy required at high school level or higher.
• Ability to work independently in a fast-paced environment.
• Excellent telephone and communication skills are essential.
• Strong interpersonal, customer service and time management abilities.
• Experience with standard office software.
• One year of clinical setting experience preferred.

Responsibilities

• Advocates for patient appointments and healthcare needs.
• Communicates unresolved issues to manager to enable timely interventions.
• Maintains accurate records of all calls and details.
• Field questions and concerns from patients efficiently.
• Process messages and report to physicians and teams when needed.
• Participate in team meetings and adhere to department standards.

Skills

English proficiency

Communication skills

Telephone skills

Interpersonal skills

Time management

Independent work

Office software

Education

High School Diploma

Tools

MS Office

Job description

Medical Affiliates of Cape Cod in Hyannis, MA is seeking a Patient Care Representative to provide exceptional service by handling telephone calls and aiding patients with appointments and healthcare needs.

The role emphasizes accurate record-keeping, clear communication, and teamwork within a fast-paced call center environment. Prior clinic experience is a plus, with scheduled 32 hours weekly, Monday through Friday.