Patient Care Representative (Yarmouth)

Cape Cod Healthcare Inc; Hyannis (MA); On-site; USD 29,000 - 33,000; Full time

Job summary

Medical Affiliates of Cape Cod in Hyannis, MA is seeking a Patient Care Representative to provide exceptional service by handling telephone calls and aiding patients with appointments and healthcare needs.

The role emphasizes accurate record-keeping, clear communication, and teamwork within a fast-paced call center environment. Prior clinic experience is a plus, with scheduled 32 hours weekly, Monday through Friday.

Qualifications

• English literacy required at high school level or higher.
• Ability to work independently in a fast-paced environment.
• Excellent telephone and communication skills are essential.
• Strong interpersonal, customer service and time management abilities.
• Experience with standard office software.
• One year of clinical setting experience preferred.

Responsibilities

• Advocates for patient appointments and healthcare needs.
• Communicates unresolved issues to manager to enable timely interventions.
• Maintains accurate records of all calls and details.
• Field questions and concerns from patients efficiently.
• Process messages and report to physicians and teams when needed.
• Participate in team meetings and adhere to department standards.

Skills

English proficiency

Communication skills

Telephone skills

Interpersonal skills

Time management

Independent work

Office software

Education

High School Diploma

Tools

MS Office

Job description

Job Description - Patient Care Representative (Yarmouth) (260818-50009629)

Job Description

Purpose of Position : Provides outstanding customer service to all callers when assisting with patient’s needs during telephone encounters.

Description

Description :

• Advocates for the patient’s appointments, and healthcare needs
• Communicate unresolved issues to manager or designee to facilitate timely interventions
• Demonstrate excellent communication skills effectively and efficiently
• Maintains accurate records of all calls and corresponding details
• Efficiently field patient questions and concerns
• Process messages and report to the respective physicians and their teams, whenever necessary
• Attends and actively participates in team meetings
• Answers phones in accordance with department standards to achieve expected goals
• Communicates effectively and efficiently when in the call center assignment
• Other work related duties as assigned

Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects MACC’s commitment to CARES: compassion, accountability, respect, excellence and service

Qualifications

Qualifications :

• Ability to read, write and communicate in English at the level of a high school graduate
• Ability to work independently in a fast paced environment
• Excellent telephone and communication skills
• Strong interpersonal, customer service and time management skills
• Experience with current office technology, proficient with computer office applications
• Minimum of one year experience in a clinical setting preferred

Schedule Details : 32 hours per week, Monday-Friday, 8a-4p, no weekends, no holidays

Organization

Medical Affiliates of Cape Cod

Primary Location

Massachusetts-Hyannis

Annual/Hourly : Hourly

Hiring Pay Range : $ 20.6 - $ 23.75

Thepayrange displayed on each job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set, and education. This is not inclusive of the value of Cape Cod Healthcare’s benefits package (if applicable), which includes among other benefits, healthcare/dental/vision and retirement. For annual salaries this is based on full-time employment.