Patient Care Advocate – Phone & Scheduling

Cape Cod Healthcare; Hyannis (MA); On-site; USD 28,000 - 33,000; Part time

Job summary

Cape Cod Healthcare in Hyannis, MA is seeking a part-time Call Center Representative to provide outstanding service to patients calling for appointments and care needs. You will advocate for patients, screen questions, and maintain accurate call records.

The role requires clear English communication, excellent telephone skills, and the ability to work independently in a fast-paced setting. Shift is 8am-4pm with 32 hours weekly, no weekends or major holidays.

Qualifications

• High school level English reading/writing required.
• Ability to work independently in a fast-paced environment.
• Excellent telephone and communication skills.
• Strong interpersonal and time-management abilities.
• Experience with standard office software preferred.
• Minimum one year clinical setting experience preferred.

Responsibilities

• Advocates for the patient’s appointments and healthcare needs.
• Communicate unresolved issues to manager to facilitate timely interventions.
• Maintain accurate records of all calls and details.
• Efficiently field patient questions and concerns.
• Process messages and report to physicians and teams as necessary.
• Attend and actively participate in team meetings.
• Answer phones in accordance with department standards to achieve goals.
• Communicate effectively when in the call center assignment.
• Other duties as assigned.

Skills

Telephone communication

Customer service

Interpersonal skills

Time management

Office software

English proficiency

Independent work

Education

High school diploma or equivalent

Job description

Cape Cod Healthcare in Hyannis, MA is seeking a part-time Call Center Representative to provide outstanding service to patients calling for appointments and care needs. You will advocate for patients, screen questions, and maintain accurate call records.

The role requires clear English communication, excellent telephone skills, and the ability to work independently in a fast-paced setting. Shift is 8am-4pm with 32 hours weekly, no weekends or major holidays.