Patient Care Representative (Yarmouth)

Cape Cod Healthcare; Hyannis (MA); On-site; USD 28,000 - 33,000; Part time

Job summary

Cape Cod Healthcare in Hyannis, MA is seeking a part-time Call Center Representative to provide outstanding service to patients calling for appointments and care needs. You will advocate for patients, screen questions, and maintain accurate call records.

The role requires clear English communication, excellent telephone skills, and the ability to work independently in a fast-paced setting. Shift is 8am-4pm with 32 hours weekly, no weekends or major holidays.

Qualifications

• High school level English reading/writing required.
• Ability to work independently in a fast-paced environment.
• Excellent telephone and communication skills.
• Strong interpersonal and time-management abilities.
• Experience with standard office software preferred.
• Minimum one year clinical setting experience preferred.

Responsibilities

• Advocates for the patient’s appointments and healthcare needs.
• Communicate unresolved issues to manager to facilitate timely interventions.
• Maintain accurate records of all calls and details.
• Efficiently field patient questions and concerns.
• Process messages and report to physicians and teams as necessary.
• Attend and actively participate in team meetings.
• Answer phones in accordance with department standards to achieve goals.
• Communicate effectively when in the call center assignment.
• Other duties as assigned.

Skills

Telephone communication

Customer service

Interpersonal skills

Time management

Office software

English proficiency

Independent work

Education

High school diploma or equivalent

Job description

Purpose of Position

Provides outstanding customer service to all callers when assisting with patient’s needs during telephone encounters.

Description

• Advocates for the patient’s appointments, and healthcare needs
• Communicate unresolved issues to manager or designee to facilitate timely interventionsDemonstrate excellent communication skills effectively and efficiently
• Maintains accurate records of all calls and corresponding details
• Efficiently field patient questions and concerns
• Process messages and report to the respective physicians and their teams, whenever necessary
• Attends and actively participates in team meetings
• Answers phones in accordance with department standards to achieve expected goals
• Communicates effectively and efficiently when in the call center assignment
• Other work related duties as assigned

Consistently provides service excellence to all patients, family members, visitors, volunteers and co-workers in a manner that reflects MACC’s commitment to CARES: compassion, accountability, respect, excellence and service

Qualifications

• Ability to read, write and communicate in English at the level of a high school graduate
• Ability to work independently in a fast paced environment
• Excellent telephone and communication skills
• Strong interpersonal, customer service and time management skills
• Experience with current office technology, proficient with computer office applications
• Minimum of one year experience in a clinical setting preferred

Schedule Details

32 hours per week, Monday-Friday, 8a-4p, no weekends, no holidays

Organization

Medical Affiliates of Cape Cod

Primary Location

Massachusetts-Hyannis

Department

MAC-Phones & Scheduling

Annual/Hourly

Hourly

Hiring Pay Range

20.6 - 23.75